Terms of service

Overview

Welcome to our online flower shop. By visiting our website or placing an order, you agree to the following Terms of Service. Please read them carefully before making a purchase.

Products and Floral Arrangements

We create fresh floral arrangements using seasonal flowers and materials. Because flowers are natural products, the colors, varieties, and appearance of arrangements may vary slightly from the photos shown on our website. If a particular flower is unavailable, we reserve the right to substitute it with a flower of similar value and style while maintaining the overall look and quality of the arrangement.

Orders and Payments

All orders are subject to availability and acceptance. Customers are responsible for providing accurate contact information, delivery addresses, and order details. Payment must be completed through the available payment methods at checkout.

Delivery

Customers must provide a complete and accurate delivery address and contact information. Delivery times may vary due to traffic, weather, recipient availability, and other circumstances beyond our control. We are not responsible for delays caused by incorrect delivery information provided by the customer.

Returns, Cancellations, and Refunds

Due to the perishable nature of fresh flowers and custom-made arrangements, returns and cancellations may be limited. Please contact us as soon as possible if you need to cancel or change an order. Once an arrangement has been prepared or dispatched, cancellation may not be possible.

If you receive an arrangement that appears damaged or does not meet your expectations, please contact us promptly and provide clear photos of the flowers and packaging so we can review the issue and determine an appropriate resolution.

Completed Deliveries and Refunds

Once a floral arrangement has been delivered to the customer or designated recipient, the order cannot be canceled, and refunds will not be issued simply because the customer changes their mind. If you experience an issue with your order, such as damaged or incorrect flowers, please contact us promptly with clear photos so we can review the situation and determine an appropriate resolution. This policy does not limit any rights you may have under applicable law.

This wording is firm but professional and allows you to address legitimate complaints about damaged or incorrect arrangements.

Website Information

We make reasonable efforts to ensure that product descriptions, prices, and availability are accurate. However, errors may occasionally occur, and we reserve the right to correct inaccurate information or update products and prices as permitted by applicable law.

Limitation of Liability

To the extent permitted by applicable law, we are not responsible for indirect or consequential losses arising from the use of our website or products. Nothing in these terms limits any rights or protections that cannot legally be excluded.

Privacy

Your personal information is handled in accordance with our Privacy Policy.

Changes to These Terms

We may update these Terms of Service from time to time. Any updates will be posted on this page.

Contact Us

If you have questions about these Terms of Service or an order, please contact us using the contact information provided on our website.